PRIVACY POLICY — TERRALBA
Last updated: June 2026
This Privacy Policy describes how your personal information is collected, used, and protected when you visit terralba.voyage (the “Site”), request a travel itinerary, make a reservation, or contact us by any other means.
1. WHO WE ARE
Terralba is an inbound travel agency under Peruvian law, with its headquarters located in Cusco, Peru. We are responsible for processing your personal data when you browse our Site and in the context of your commercial relationship with us.
Contact: travelwith@terralba.voyage
Address: Cusco, Peru
2. INFORMATION WE COLLECT
2.1 Information you provide directly to us
When you fill out a form on our Site (for example, to download a travel itinerary, request a quote, or contact us), we collect:
Your first and last name
Your email address
Your phone number (if provided)
The content of your message or request
When you make a reservation, we also collect:
Your postal and billing address
Your passport information (when necessary for travel arrangements)
Your payment information (securely processed by our payment provider — see section 4)
Your travel preferences and any information useful for the smooth organization of your stay (dietary requirements, health conditions relevant to altitude, etc.)
2.2 Information collected automatically
When you browse our Site, we automatically collect certain information about your device and your browsing, including:
Your IP address
The type of browser and device used
Your time zone and approximate location
The pages you view and the time you spend on them
The website or search terms that led you to us
This information is collected via cookies and similar technologies (see section 3).
2.3 Communications via email
If you contact us via email, we receive your phone number and the content of your messages. These exchanges are used solely to respond to your requests and organize your trip. We never share your number with third parties for commercial purposes.
3. COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies to enhance your browsing experience and allow us to analyze Site traffic. Here are the types of cookies used:
Essential cookies — necessary for the Site's operation (for example, to remember your language choice or the elements of your contact form).
Analytical cookies — we use Google Analytics to understand how visitors use our Site (pages viewed, visit duration, traffic source). This data is anonymized and helps us improve content and navigation.
To learn more about Google's use of your data, please visit: https://policies.google.com/privacy
To disable Google Analytics: https://tools.google.com/dlpage/gaoptout
Advertising cookies — if you arrive at our Site via an advertisement (Meta/Facebook, Instagram, Google Ads), cookies may be placed to measure the effectiveness of these campaigns and to offer you relevant content during your next visits.
You can manage your cookie preferences at any time via your browser settings. You can also opt out of targeted advertising via:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://myadcenter.google.com
European opt-out portal: https://www.youronlinechoices.com
"Do Not Track" signal: our Site does not currently modify its behavior in response to the "Do Not Track" signal sent by some browsers.
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
Process your request — send you the requested travel itinerary, answer your questions, prepare a personalized quote
Organize your trip — book accommodations, transportation, and activities, transmit necessary information to our local providers (hotels, guides, transporters)
Contact you — before, during, and after your trip, particularly for follow-up on your file and on-the-ground assistance
Process your payments — via our secure payment provider (Visa, Mastercard, American Express, PayPal). Terralba never stores your full credit card numbers — this data is processed directly by our payment provider, compliant with the PCI-DSS standard
Improve our Site — analyze navigation to optimize content and user experience
Keep you informed, if you have consented, of our new trips, blog articles, or offers — you can unsubscribe at any time
5. SHARING YOUR PERSONAL INFORMATION
We never sell your personal data. We only share it in the following cases:
Local providers — strictly necessary information (name, dates, preferences) is transmitted to hotels, guides, transporters, and other providers involved in organizing your trip in Peru.
Payment provider — your payment information is transmitted directly and securely to our payment processing provider during a reservation.
Google Analytics — for Site traffic analysis (see section 3).
Legal obligations — we may share your information if Peruvian law or a competent authority requires us to, or to protect our rights, our security, or that of our travelers.
6. YOUR RIGHTS
If you reside in the European Union, Switzerland, or any other country with equivalent data protection legislation, you have the following rights regarding your personal information:
Right of access — to know what data we hold about you
Right to rectification — to correct inaccurate information
Right to erasure — to request the deletion of your data, subject to ongoing legal and contractual obligations (for example, an active reservation)
Right to object — to object to the use of your data for marketing purposes
To exercise any of these rights, contact us at travelwith@terralba.voyage. We will respond to your request within a reasonable timeframe.
International data transfer: as part of organizing your trip, your information is necessarily transferred and processed in Peru, where Terralba is based. This transfer is inherent to the nature of our activity — organizing an inbound trip on site.
7. DATA RETENTION
We retain your personal information:
Itinerary requests and leads — for 24 months from your last interaction with us, unless you request deletion
Reservation files — for the duration necessary for the execution of the travel contract, then archived in accordance with applicable accounting and legal obligations (generally 5 years)
Browsing data (analytical cookies) — in accordance with Google Analytics' default retention periods (up to 14 months)
8. SECURITY OF YOUR DATA
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. Online payments are processed via secure and encrypted platforms (SSL/TLS) compliant with banking security standards (PCI-DSS).
9. MINORS
Our Site and services are intended for adult travelers. We do not knowingly collect personal information from minors under 16 without the consent of a parent or legal guardian. If you believe a minor has provided us with personal information without such consent, please contact us so we can delete it.
10. CHANGES TO THIS POLICY
We may modify this Privacy Policy at any time, particularly to reflect changes in our practices, our tools, or for legal and regulatory reasons. The date of the last update is at the top of this page. We encourage you to review it regularly.
11. CONTACT US
For any questions regarding this Privacy Policy or your personal data:
Email: travelwith@terralba.voyage
email: +51 944 126 450
Postal address: Cusco, Peru
This Privacy Policy should be read in conjunction with our General Terms and Conditions of Sale.